Intake and Access Coordinator
Intake & Access Coordinator
Status: Full-Time
Pay: $18.00-$24.00 per hour
Job description:
Find your calling with Tillery Compassionate Care!
Join our team and make a positive difference in an otherwise anxious experience for most patients and their families.
Tillery Compassionate Care has been named one of the Best Places to Work by Modern Healthcare. Only 150 healthcare providers earned this recognition!
Come see what makes us different!
Tillery Compassionate Care is seeking a compassionate, organized, and detail-oriented Intake & Access Coordinator to support our hospice program. This role ensures that patients and families experience timely, empathetic, and efficient access to hospice services. The coordinator provides leadership within the Intake & Access department and delivers essential administrative support to clinical staff.
*In addition to the stated pay range, the organization provides a comprehensive employer-paid benefits package, including medical insurance, short-term and long-term disability coverage, life insurance, and other benefits. The estimated value of these benefits is approximately 30% of the base pay rate and is not reflected in the advertised compensation range.
RESPONSIBILITIES:
- Receive, process, and enter patient referrals into the EMR
- Contact patients and families to confirm receipt of referral
- Request and obtain medical records through CarePort, EPIC, and Archouse
- Coordinate insurance verification through Qliq (HIPAA certified message platform)
- Prepare and distribute daily, weekly, and monthly census, growth, and clinical data reports
- Track certification and recertification requirements, including face‑to‑face visits
- Report to Leadership and Clinical Team on recertifications
- Work with the Medical Director and clinical teams to ensure documentation accuracy
- Assist with incoming calls from patients, families, referral partners, and pharmacies
- Provide in‑office support to families seeking hospice information
- Own communication between facilities and TCC on Continuity of Care
- Serve as hospice administrator for CarePort, EPIC, and Archouse
- Participate in Acceleration calls as part of the Trusted Triangle & Admissions Team
- Maintain physician data (NPI, DEA, license, contact information) in EMR
- Support Quality Assessment & Performance Improvement (QAPI) activities
- Prepare and upload CAHPS Survey data monthly
- Verify death and summaries. Send Condolence cards to families
- Prepare IDG report for Monday and Wednesday meetings
- Promote cultural competency, health equity, and compassionate communication
QUALIFICAITONS:
Education
- High School Diploma required
- Associate’s degree preferred
- Completion of a Certified Medical Assistant, Certified Medical Office Assistant program preferred
Experience
- 2–3 years administrative experience in a medical office setting
Other Requirements
- Valid driver’s license
Application for Employment
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of Tillery Compassionate Care.
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